Terms and Conditions

Last updated: 28 October 2026

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions have the same meaning whether they appear in singular or in plural.

Definitions

• Affiliate means an entity that controls, is controlled by or is under common control with a party.
• Country refers to the United Arab Emirates.
• Company (referred to as "the Company", "we", "us" or "our") refers to Unispire Group LLC - FZ, which operates the Unispire Business Hub brand, together with its Affiliates, associates and related parties, Office 1105, Warsan Tower, Barsha Heights, Dubai, United Arab Emirates.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Service refers to the Website and to the consultancy services we provide.
• Terms and Conditions (also "Terms") mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service.
• Third-party social media service means any services or content provided by a third party that may be displayed or made available by the Service.
• Website refers to Unispire Business Hub, a part of Unispire Group LLC - FZ, accessible from www.unispire.ae.
• You means the individual or legal entity accessing or using the Service.

These Terms and Conditions govern your relationship with Unispire Group LLC - FZ and its Affiliates, associates and related parties ("Company", "we" or "us"), a UAE-based consultancy offering business support services. Unispire Business Hub is a part of Unispire Group LLC - FZ. By engaging with us, you ("Client") agree to comply with and be bound by the following terms, as applicable to any services availed.

1. Scope of Services and Engagement

1.1 General Services

Unispire Group LLC - FZ offers facilitation and consultancy services tailored to your business needs. The nature, scope and timeline of services are confirmed through formal proposals, quotations, pro forma invoices or written agreements. These services may include dealings with third-party providers or government entities where applicable. We are an independent consultancy and not a government entity or an official government service.

1.2 Third-Party Payment Handling

We may process payments to government bodies, free zone and licensing authorities, banks or other third parties on your behalf as part of the service facilitation process. All such payments are made in accordance with the requirements of the service subscribed and do not imply our control over final decisions made by these third parties.

2. Our Rights and Responsibilities

2.1 Professional Conduct

We commit to providing services with reasonable care, diligence and professionalism in accordance with prevailing industry standards and UAE laws.

2.2 Limitation of Liability

We are not liable for any indirect, incidental or consequential loss that may arise during the course of service delivery, including loss of business, profit, revenue or reputation. Our liability is limited to the fees paid directly to us for the specific service and excludes matters outside our control, such as third-party decisions or government delays.

2.3 Information Accuracy

We aim to give Clients clear and up-to-date information at the time of signing, including procedural requirements and anticipated timelines. However, we do not control external regulatory changes that may affect these terms.

2.4 Third-Party Changes

Any changes in fees, policies or timelines by third-party providers or government authorities after the agreement is signed will be communicated to the Client promptly.

2.5 Exemption from Liability for Third-Party Changes

We are not liable for changes imposed by third-party providers or government authorities after the agreement is signed. These changes might include alterations to costs, timelines or specific service requirements that are beyond our control.

2.6 KYC Documents and Client Onboarding Process

As part of client onboarding, we require you to provide information, documents and materials ("KYC Documents") that we need to meet our anti-money-laundering and counter-terrorist-financing (AML/CFT) obligations. KYC Documents may include proof of identity (for example passport or national ID), proof of address (for example utility bill or bank statement), corporate registration documents, beneficial ownership information, source of funds or wealth declarations, and any other information we consider necessary to carry out due diligence.

We reserve the right to reject any client application, end an existing relationship or refuse to proceed with any transaction, at any stage, if:

• the Client fails to provide the requested KYC Documents or information;
• the KYC Documents or information provided are incomplete, inaccurate, false, misleading or fraudulent;
• we are unable to complete our due diligence procedures satisfactorily;
• the Client or any related party presents an unacceptable AML/CFT risk;
• we suspect, or have reasonable grounds to suspect, that the Client's activities are related to money laundering, terrorist financing or any other illegal activity;
• accepting the Client would, in our opinion, breach applicable AML/CFT laws, regulations or our internal policies; or
• there is any other reason that, in our reasonable judgment, warrants rejection, consistent with a risk-based approach to AML/CFT compliance.

3. Client's Rights and Responsibilities

3.1 Compliance

Clients are expected to act in compliance with UAE laws and regulations and must not engage in any unlawful, unethical or unauthorised activity while using our services.

3.2 Use of Services

Services provided by Unispire Group LLC - FZ are for the Client's use only and are non-transferable unless we authorise it in writing.

3.3 Payment and Documentation

Clients are responsible for providing accurate documents and making timely payments as set out in agreed invoices or payment schedules. Delays in submitting documents or payments may result in service delays.

3.4 Third-Party Terms

Where third-party service providers are involved, Clients must follow their specific terms and policies. Unispire Group LLC - FZ is not responsible for any failure or refusal by a third party to deliver services.

3.5 Right to Information and Indemnification

The Client has the right to receive current and accurate information about the services they subscribe to. The Client agrees to indemnify us against losses or damages that arise from changes in the terms, conditions or other aspects of the services after the agreement is signed or after payments are made, where those changes are caused by external factors beyond our control.

4. Payment Terms

4.1 Advance Payment

Services provided by Unispire Group LLC - FZ require advance payment unless otherwise agreed in writing. This allows us to allocate resources and start service delivery on time.

4.2 Fee Structure

Fees are as set out in the signed service agreement, proposal, quotation or pro forma invoice. All fees are in UAE Dirhams (AED) unless stated otherwise.

4.3 Invoicing & Disputes

Invoices must be settled within the payment terms stated. Any dispute must be raised in writing immediately. While a dispute is being resolved, all undisputed amounts remain payable.

4.4 Adjustments

Fees may be adjusted if there are changes in the scope of work, Client delays or unforeseen government or authority-related modifications. Any adjustment will be communicated in advance.

4.5 Third-Party Fees

The Client is responsible for all third-party charges, including government fees, attestation costs and bank charges. We may pay these on the Client's behalf, and they will be invoiced separately.

5. Deferred Payment Policy

5.1 Eligibility for Deferral

Deferred payments may be granted under specific conditions, at our discretion and subject to the rules of the relevant free zone or licensing authority. This may include post-dated cheques or other forms of guarantee approved in writing.

5.2 Deferral Request Timeline and Charges

Any deferral period, and any charge for deferral, is stated in your written quotation or agreement.

5.3 Deferral Limitations and Penalties

Repeated delays or dishonoured cheques may result in service suspension and additional charges as stated in your written agreement.

5.4 Submission Process

All deferral requests must be sent in writing, before the payment due date, to hello@unispire.ae.

6. Refund Eligibility

Refund requests may be considered if the requested service has not commenced and no government submissions, third-party engagements or substantial work have been undertaken. Each refund request is reviewed case by case. Please also read our Refund Policy.

Fee Type	Refund Status
Government Authority Fees	Non-Refundable
Third-Party & Vendor Fees	Non-Refundable
External Operational Costs	Non-Refundable
Completed Professional Fees	Non-Refundable
Unused Service Fees (if any)	Case by case

6.1 Circumstances Where Refunds Will Not Be Granted

• You change your mind after purchasing a service.
• You no longer require the service.
• The service no longer suits your business or personal objectives.
• Delays occur because the Client fails to provide necessary information, documents or approvals.
• An application, registration, visa, licence, permit, bank account or approval is rejected, delayed or declined by a government authority, regulator, financial institution or third party.
• External laws, regulations, policies or authority requirements change after engagement.
• Services have already commenced or have been substantially performed.

6.2 Refund Processing

Approved refunds are processed to the original payment method where possible. Processing times may vary depending on banks, payment providers and relevant authorities.

6.3 Refunds and Forfeiture

If a service is rejected by a government authority, a partial refund may be processed in line with the timelines of that authority, subject to written confirmation from the authority and administrative deduction. Other refunds for withdrawal from a service are issued only if the service has not been commenced or completed. If third-party expenses or government fees have already been incurred on the Client's behalf, they are deducted from the refund amount. Completed or initiated services are not eligible for refund. If you do not proceed with the agreed services within the period stated in your agreement, payments made may be forfeited, and a new agreement and payment terms will be needed to continue. This does not apply in a Force Majeure Event where you notify us in writing before the deadline.

7. Cancellation and Exit Policy

7.1 Cancellation by Unispire Group LLC - FZ

Failure to make timely payments may result in service suspension or termination after due notice. Reconnection or reactivation may require additional fees.

7.2 Cancellation by Client

Clients must submit a written cancellation request to their account manager. Cancellation after a service has started may result in partial or full forfeiture of paid fees.

7.3 Withdrawal Before Submission

If the Client withdraws an application before it is submitted to the relevant authority, a handling fee, as stated in the quotation or agreement, may be deducted from the amount paid.

7.4 Licence Cancellation or Transfer

If a Client wishes to obtain a No Objection Certificate (NOC) to deal directly with the licensing authority or another service provider, an administrative fee as stated in the quotation or agreement may apply.

7.5 Termination of Service Obligations

Once a file is transferred to the authority, our further obligations end and future dealings are handled directly by the authority.

7.6 Document Return Requirement

Clients must return all original documents issued as part of the company setup where required. Lost or damaged documents may require a police report.

7.7 Payment of Pending Instalments

Any pending instalments must be fully paid before a licence can be cancelled. Late cancellations beyond the licence expiry may incur additional penalties.

8. Force Majeure

Neither party is liable for any delay or failure to perform its obligations if the delay or failure results from events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, government orders, labour strikes or interruption of internet services ("Force Majeure Event"). Obligations resume as soon as practicable after the Force Majeure Event ends.

9. General Terms

9.1 Notice & Communication

All notices must be delivered in writing to the official email or physical address provided by both parties.

9.2 Entire Agreement

These Terms are the entire agreement between the Client and Unispire Group LLC - FZ and replace all earlier understandings, written or verbal.

9.3 Assignment

Clients may not assign or transfer their rights or obligations without our written consent.

10. Website Terms of Use

10.1 Acceptance of Terms

By accessing and using the Website of Unispire Group LLC - FZ ("Site"), you confirm that you accept these Website Terms of Use and agree to comply with them. If you do not agree, you must not use the Site. By accessing or using our services, including browsing the Website, submitting any information or making any payment in accordance with the quoted fees, you acknowledge that you have read, understood and agreed to be legally bound by these Terms and Conditions, as they may be amended from time to time. Your continued use of the services after an update means you accept the revised Terms.

10.2 Website Access and Use

Unispire Group LLC - FZ provides access to the Site for general information and communication purposes only. The content is not professional or legal advice and should not be relied upon as such.

10.3 Privacy and Data Protection

We are committed to protecting your privacy and handling any personal data you provide through this website securely and in accordance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. By using this website and any of our services, you consent to the collection, use and storage of your personal data solely to provide our services, improve your user experience and comply with legal obligations. We will not share your personal data with third parties without your consent, except where required by law or necessary to fulfil our contractual obligations. For more details, please read our Privacy Policy.

10.4 Intellectual Property Rights

All content on this Site, including text, graphics, logos, icons, images, audio clips and software, is the property of Unispire Group LLC - FZ or its licensors and is protected by copyright and intellectual property laws.

You may view, download and print pages for personal, non-commercial use only. You may not republish or reproduce content for commercial purposes, modify or remove any copyright or proprietary notices, or use any content for illegal or unauthorised purposes.

10.5 Website Modifications

We may suspend, modify or discontinue the Site (or any part of it) at any time without notice for operational, technical or legal reasons.

10.6 Accuracy and Liability

While we aim to keep information on the Site accurate and updated, we do not guarantee its completeness or reliability. Unispire Group LLC - FZ is not liable for any direct or indirect loss arising from use of, or reliance on, the Site content.

10.7 Links to Third-Party Websites

Our Site may include links to third-party websites for your convenience. These are not under our control and we are not responsible for their content, accuracy or availability. Please review their terms before use.

10.8 Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies ("Cookies") to improve your browsing experience, analyse site traffic, provide social media features and personalise content and advertisements. Cookies are small text files placed on your device or browser that help us recognise you, remember your preferences, improve site functionality and understand user behaviour. Some Cookies are essential for the Website to work, while others are used for analytics, marketing or personalisation.

By accessing or using the Website you acknowledge that we may store and access essential Cookies on your device. For non-essential Cookies, where applicable law requires it, we will ask for your explicit consent first. You can manage your Cookie preferences at any time. Most browsers let you refuse or delete Cookies in their settings, but disabling some Cookies may affect how the Website works.

10.9 Viruses and Misuse

We do not guarantee that the Site is free from bugs or viruses. You are responsible for using secure internet practices. You must not misuse the Site by introducing malicious software or attempting unauthorised access.

10.10 Suspension or Ban of Users

We may restrict or suspend your access to the Site, or end your use of it without notice, if we believe there is a breach of these terms, misuse or harmful behaviour toward the Site or Unispire Group LLC - FZ.

10.11 Changes to Terms

We may modify these Terms at any time. Continued use after changes means you accept the revised Terms.

10.12 Translation Interpretation

If these Terms are translated, the English version prevails.

10.13 Sanctions Compliance

You confirm that you are not subject to any international sanctions and are not listed as a prohibited party.

10.14 Severability and Waiver

If any provision is unenforceable, it will be modified to reflect its intent and the rest remain in effect. A failure to enforce a right is not a waiver of it.

10.15 Effective Date and Updates

These Terms and Conditions are effective from 28 October 2026. We may modify, amend, update or replace them at any time, and changes take effect when posted on the Website unless stated otherwise. It is the user's responsibility to review the Terms from time to time. By continuing to use the Website or Services after changes are posted, you agree to be bound by the updated Terms. If you do not agree, your sole remedy is to stop using the Website and Services.

10.16 Modifications to Service

We may modify, suspend or discontinue any aspect of the Website or Services at any time, with or without prior notice, including the availability of any features, content or functionality.

11. Estimated Timelines

Timelines depend on the authority, free zone, bank or provider concerned, and on how quickly complete documents are supplied. Indicative timelines for company formation (licence, establishment card and e-channel) and visas (entry permit, status change, medical test, biometrics, visa stamping and Emirates ID delivery) are given in your written quotation. They are estimates, not guarantees, and can change without notice.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of the United Arab Emirates.

13. Dispute Resolution

If any dispute, controversy or claim arises out of or relates to these Terms and Conditions, the use of the Website or the provision of Services by Unispire Group LLC - FZ (a "Dispute"), you agree to first contact us to try to resolve the matter informally. You may start this process by sending written notice describing the Dispute and the relief sought to: Unispire Group LLC - FZ, Office 1105, Warsan Tower, Barsha Heights, Dubai, United Arab Emirates, or by email to hello@unispire.ae.

Both parties will use good-faith efforts to resolve the Dispute through direct discussion within fourteen (14) days of receiving the notice. Any disputes arising in relation to the Site fall under the exclusive jurisdiction of the courts in Dubai, UAE.

Exception for Injunctive Relief

Despite the above, Unispire Group LLC - FZ may seek immediate injunctive or equitable relief from any court of competent jurisdiction to prevent or address unauthorised use, misuse or infringement of its intellectual property or confidential information.

Contact Us

If you have any questions about these Terms and Conditions, you may contact us:

Email: hello@unispire.ae
Phone: +971 4 263 6220