Refund Policy

Last updated: 28 October 2026

This Refund Policy applies to services bought from Unispire Group LLC - FZ, which operates the Unispire Business Hub brand. Please read it together with our Terms & Conditions and the written quotation or invoice we issue to you.

1. Our fees and third-party fees

A quotation normally has two parts:

• Unispire service fees for our consultancy, preparation of documents, application handling and support.
• Third-party fees such as free zone, government, authority, immigration, medical, Emirates ID, bank and courier charges, which we pay or collect on your behalf.

2. Third-party fees

Fees that have been paid or submitted to a free zone, authority or other third party are non-refundable by us. Whether any part can be recovered depends on that body's own rules, and we will help you ask for it where it is possible. Any amount a third party returns to us is passed on to you after we deduct any amount you owe us.

3. Unispire service fees

• Before work starts: if you cancel in writing before we have started work on your file, we will refund the service fee you paid, less any bank or payment-processing charges.
• After work has started: the service fee is earned in stages (for example name search, application preparation, submission, approval and issuance). Stages already completed are not refundable. A fair refund of the stages not yet started may be made at our discretion once we have confirmed the position with you in writing.
• After the licence, visa or account has been issued: service fees are not refundable.

4. Outcomes we do not control

Licences, visas, registrations, bank accounts and other approvals are decided by the relevant authority or institution, not by Unispire. We cannot guarantee any outcome. If an application is declined for reasons outside our control, our service fees for work already carried out are not refundable, but we will, where possible, help you reapply or choose another option at no extra consultancy charge for the same scope of work.

5. Where we may refund in full

We will refund our service fee for the affected service if we are unable to carry out the service you paid for because of our own error or inability to perform, and we cannot correct it within a reasonable time.

6. Instalment and third-party payment plans

If you pay through an instalment provider such as Tabby or Tamara, refunds are made through that provider according to its terms. Please contact them about the refund timeline and any fees they charge.

7. How to ask for a refund

Send your request in writing to hello@unispire.ae with your name, invoice or quotation number and the reason. We will reply within 5 working days. Approved refunds are made to the original payment method, normally within 14 working days after approval, depending on your bank or card provider.

8. Disputes

If you are unhappy with our decision, please write to us and we will review it. Any dispute that cannot be settled between us is handled under our Terms & Conditions.